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Information Technology Division

New Students

First Steps to Computing in UL

Your initial password has been sent to you as part of your offer.

Activate your student account by:

a) changing your initial password at:

https://www.ul.ie/studentpassword 

b) Registering your mobile number for Self Service Password Reset:

https://passwordregistration.ul.ie 

For more information on completing enrolment and registering for modules go to

https://www.ul.ie/academic-registry/you-arrive-campus 

Passwords must be greater than 8 characters using a mixture of alphanumeric and special characters

PLEASE NOTE:  Your Student Computer Account is used to access all material relating to your academic studies at UL

 

After the initial steps for enrolment are completed. Students will have access to the student email system (Office 365 provided by Microsoft).  For details on how to login see the email section

Microsoft Office is available for download through Office 365 mail. Instructions and details are in the software section

ITD managed labs on campus. 

Sulis

Sulis is UL's Learning Management Platform, here you will find information and resources related to your assigned modules.  This includes lecture notes, quizzes and other useful resources.  You can log into Sulis using your student ID number and computer account password at https://sulis.ul.ie

  • Student records and Module registration - Student records and module registration: All student record queries should be directed to the Academic Registry Student Hub Online. This includes registration, records or transcript queries.
  • Software Checkout for Installation - For library queries which include library fees, software checkout such as NVIVO or SPSS should be directed to the library information desk or libinfo@ul.ie
  • Other Library Resources - Other queries on aspects of Endnote, eduroam access and library resources can be directed towards the library support desk on the ground floor of the Library
  • SULIS Queries - Once a student has registered for a module, it takes 24hrs for this information to be populated to the SULIS platform. Content will be available as long as it is published by individual lecturers. Students should always check with their lecturers that the content is published on SULIS and that the student is added to the module correctly.
  • Information Technology Student Services (ITSS) - provide computer account and IT support for students.  Students can raise a support call by following any of the steps below: 

    How do I raise a Support Request?
    • Log a call online at www.ul.ie/itss. If your issue is password related - complete the online form, and your password will be reset and issued to you within 24 hours (Monday to Friday). Please only submit this form once.
    • Email your query to ITSS@ul.ie
    • For IT issues arising in ITD labs, students can submit support request and queries through the www.ul.ie/itss

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