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Student Affairs, University of Limerick

UL Éist Wellbeing and Resiliency Service



Welcome to Éist Student Wellbeing and Resiliency Service.

We are a first point of contact for mental health needs. This service provides the following supports during normal working hours (9-5) throughout the working week:

  • Mental health screening and risk assessment/ management
  • Low level mental health education and wellbeing maintenance via 'Silvercloud'
  • Once-off counselling sessions 
  • Sign-posting to specialised or specific services inside and outside of UL

Access to the service begins with "drop-in" (a screening session). You can arrange this by emailing Services provided after drop-in depend upon assessed need and available resources. The service is free and confidential. We never share any information with other UL staff without your explicit consent.

Summer Remote Drop-in will run on Tuesdays and Thursdays between 10-11am from Tuesday the 31st May to Thursday the 1st September 2022. 

During drop-in, you will spend 10-15 minutes on the phone with an Assistant Psychologist, who will explore what is going on for you. Supports offered will depend upon your needs and on resources available (e.g., Bibliotherapy, Silvercloud, a once-off counselling session). Alternatively, you may be referred to a specialist mental health / support service inside or outside of the university. Please note that we cannot offer all students 1:1 counselling due to resource limitations. Students accessing the service outside of Europe cannot be offered online counselling for indemnity purposes.

UL Éist Student Wellbeing and Resiliency Service currently provides a hybrid service; remote (phone/TEAMS) and face to face. However, the service will be resuming a focus on face to face working from the Summer of 2022. Priority for online sessions are reserved for students on placement / co-op outside of Limerick and those on Erasmus within Europe. Please read our remote appointment guidelines for further information. 

Whether or not you are attending our service, any UL student (or staff member) can avail of the Silvercloud online self-help Cognitive Behaviour Therapy (CBT) platform. It is available 24/7 and is free and anonymous to use. 

Programmes include:

  • Space for Resilience
  • Space from Covid 19
  • Space from Stress
  • Space from Alcohol
  • Space from Money Worries
  • Space for Sleep
  • Space for Positive Body Image

Additional online supports include:

Wellbeing workshops by the HSE

Resources for young people by A Lust for Life

Mental health, group, and peer support by turn2me

Eating disorder support via Bodywhys

Suicide support via HUGG or Suicide Support and Information

Coping with grief after bereavement from the HSE

Text support via 50808Text 50808 is a 24/7 Crisis Text Line where you can engage via text with a trained volunteer - text 'UL' to 50808.

If you are at risk / suicidal please immediately contact either the crisis liaison mental health team at the University Hospital Limerick (061 301111)/ your local hospital, or your GP immediately. 

Other supports include:

·         Shannondoc: 0818 123 500

·         A&E dept.for mental health crisis: 061 301 111

·         The Samaritans: (Free-call) 116 123

·         AWARE: 1800 804 848

·         Pieta House: 1800 247 247

·         Rape Crisis: 1800 311 511

Information on child safeguarding can be found in UL Éist's Child Safeguarding Statement, here. This service-specific statement should be considered in the context of the overarching University Child Safeguarding StatementUL Éist is part of the wider division of UL Student Affairs (ULSA). You can see further information about ULSA on:





UL Éist - Student Counselling and Wellbeing Service is a free and confidential service which is available to all registered UL students. We run a stepped-care model of service which provides low-medium level support within a high-demand environment, tailoring support to the individual. The stepped-care model works by providing the least intensive, yet effective, intervention appropriate to the presenting needs of each individual. Students with high level, intensive needs, chronic difficulties, or entrenched problems can be referred to specialist support services, as determined by their presentation.

A student’s relationship with UL Éist begins with the drop-in service. Here they will receive a call from an Assistant Psychologist (AP) for 15-20 minutes. During term time, drop-in runs twice daily during week days (10am - 11am & 2pm - 3pm), and over the Summer, drop-in runs twice a week (Tuesdays and Thursdays between 10-11am) . Students  can email to make an appointment. Students will be sent an intake form to be filled in before their drop-in appointment with an Assistant Psychologist. Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in. Drop-in permits students the space to express their concerns and emotions. The APs and Clinical Psychologists then work to formulate a support plan, placing the student at the appropriate ‘step’ for their presenting issues and needs within the stepped-care model.

Step 1
Students may be offered up to four one-to-one cognitive-behavioural support sessions with an AP, giving them a space to work on coping skills and changing of thought processes related to their presentation/concerns. The one-to-one nature of the sessions allows for tailoring of support to the student’s individual needs. The service also provides on-line wellbeing and mental health advice and information. 

Step 2
Students who may not be suitable for cognitive-behavioural support or who prefer to explore their difficulties are placed at step 2 of the model. Here students are offered up to six sessions of talk therapy with one of the counsellors.

Step 3
In some circumstances, following review and discussion with the Head of Counselling, the student may be offered further sessions. Step 3 comprises of 1-6 additional sessions and a subsequent review. 

Step 4
Should the student require further support they may be directed to a specialist service (e.g. community mental health, rape crisis, drug and alcohol services). In some cases referral to specialist services may be decided at drop-in and in consultation with the Head of Service.

The service is staffed by qualified and experienced Clinical Psychologists, Student Counsellors, Intern/Trainee Psychotherapists, and Assistant Psychologists. Together they provided an extensive array of skill, expertise, and knowledge, equipping them to work with a wide range of personal issues. 

First Seven Weeks of UL have made a short video on how to find the counselling service, which can be found here

Contact Number: 061 202327


Location: CM-073 (Due to COVID-19, the physical service is closed until further notice, but we remain operational via remote working)

Follow our Instagram and Twitter for regular updates!

For formal feedback, commendations, complaints about the counselling service use the feedback link on the right-hand side of this page.


Speak Out

Speak Out is an online anonymous reporting platform for incidents of bullying, cyberbullying, harassment, discrimination, hate crime, coercive behaviour/control, stalking, assault, sexual harassment, sexual assault, and rape. The tool will help you to find relevant supports and highlight formal reporting procedures, should you wish to use them. 

It is important to remember that as the platform is completely anonymous, we have no way to identify or make contact with  you or any member of the college community. You can access the Speak Out platform Here

Please report one incident, or series of related incidents at a time; this is to ensure that we can understand the nature of your experience.

Should you wish to report an incident formally within the University please visit: Student Complaints Policy and Procedures

You can hear more about the Speak Out took project in UL here: Launch Video

We would like to thank you for Speaking Out against bullying, cyberbullying, harassment, discrimination, hate crime, coercive behaviour, stalking, assault, sexual harassment, sexual assault, and rape.

We believe you, and we stand with you.

Please note, UL Éist Wellbeing and Resiliency do not:

- Provide certificates for attendance

- Extend assignment deadlines

- Give interviews for coursework

To access the UL Éist Student Wellbeing and Resilience service, you can email us at for a remote drop-in appointment.

During term-time

Drop In: 10am to 12noon daily 

Please see main page for Drop-in times off semester.

Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in.  You will be sent an intake form and then asked to fill in some demographic details and a baseline screening questionnaire. You will then be called by an Assistant Psychologist for 10-15mins. 

Find Us: CM073, Main Building

Contact No: 061-202327

Ger Hanley - Monday 5-6.30pm during term time Email: 

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