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Counselling Service

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Please note that the service is closed from Tuesday the 24th May to Friday the 27th May as staff are attending an annual conference and for administrative purposes.

‘The right service delivered by the right people in the right place at the right time’

Welcome to Éist Student Counselling and Wellbeing Service. 

The counselling service is free to students and is confidential. We never share any information with other UL staff without your explicit consent.

Access to the service begins with "drop-in" (a screening session). You can arrange this by emailing

The final drop-in for the Spring 2022 semester will be Monday the 23rd May at 10am. If you have Igrade related queries, this is the final opportunity to discuss Igrades. YOU MUST BRING YOUR SUPPORTING DOCUMENTATION WITH YOU as there will not be sufficient time to process Igrades after this time.  Staff training and attendance at their annual professional conference requires the service to close on the 24th, 25th, 26th, and 27th May. Drop-in will then run on Tuesdays and Thursdays at 10am from Tuesday the 31st May to Thursday the 1st September 2022. 

During drop-in, you will spend 10-15 minutes on the phone with an Assistant Psychologist, who will explore what is going on for you. Supports offered will depend upon your needs and on resources available (e.g., Silvercloud, group work, a once off session, etc). Alternatively, you may be referred to a specialist mental health / support service outside of the university. Please note that we cannot offer all students 1:1 counselling due to resource limitations. Students accessing the service outside of Europe cannot be offered online counselling for indemnity purposes.

UL EIST currently provides a hybrid service; remote (phone/TEAMS) and face to face. However, the service will be resuming a focus on face to face working from the Summer of 2022. Priority for online sessions are reserved for students on placement / co-op outside of Limerick and those on Erasmus within Europe. Please read our remote appointment guidelines for further information. 

Whether or not you are attending our service, any UL student (or staff member) can avail of the Silvercloud online self-help Cognitive Behaviour Therapy (CBT) platform. It is available 24/7 and is free and anonymous to use. 

Programmes include:

  • Space for Resilience
  • Space from Covid 19
  • Space from Stress
  • Space from Alcohol
  • Space from Money Worries
  • Space for Sleep
  • Space for Positive Body Image

Additional online supports include:

Wellbeing workshops by the HSE

Resources for young people by A Lust for Life

Mental health, group, and peer support by turn2me

Eating disorder support via Bodywhys

Suicide support via HUGG or Suicide Support and Information

Coping with grief after bereavement from the HSE

Text support via 50808Text 50808 is a 24/7 Crisis Text Line where you can engage via text with a trained volunteer - text 'UL' to 50808.

If you are at risk / suicidal please immediately contact either the crisis liaison mental health team at the University Hospital Limerick (061 301111)/ your local hospital, or your GP immediately. 

Other supports include:

·         Shannondoc: 0818 123 500

·         A&E dept.for mental health crisis: 061 301 111

·         The Samaritans: (Free-call) 116 123

·         AWARE: 1800 804 848

·         Pieta House: 1800 247 247

·         Rape Crisis: 1800 311 511

Information on child safeguarding can be found in UL Éist's Child Safeguarding Statement, here. This service-specific statement should be considered in the context of the overarching University Child Safeguarding StatementUL Éist is part of the wider division of UL Student Affairs (ULSA). You can see further information about ULSA on:





Speak Out

Speak Out is an online anonymous reporting platform for incidents of bullying, cyberbullying, harassment, discrimination, hate crime, coercive behaviour/control, stalking, assault, sexual harassment, sexual assault, and rape. The tool will help you to find relevant supports and highlight formal reporting procedures, should you wish to use them. 

It is important to remember that as the platform is completely anonymous, we have no way to identify or make contact with  you or any member of the college community. You can access the Speak Out platform Here

Please report one incident, or series of related incidents at a time; this is to ensure that we can understand the nature of your experience.

Should you wish to report an incident formally within the University please visit: Student Complaints Policy and Procedures

You can hear more about the Speak Out took project in UL here: Launch Video

We would like to thank you for Speaking Out against bullying, cyberbullying, harassment, discrimination, hate crime, coercive behaviour, stalking, assault, sexual harassment, sexual assault, and rape.

We believe you, and we stand with you.

Please note, UL Éist do not:

- Provide certificates for attendance

- Extend assignment deadlines

- Give interviews for coursework

To access the Counselling service, you can email us at for a remote drop-in appointment.

During term-time

Drop In: 10-11a.m. & 2-3p.m. daily 

Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in.  You will be sent an intake form and then asked to fill in some demographic details and a baseline screening questionnaire. You will then be called by an Assistant Psychologist for 10-15mins. 

Find Us: CM073, Main Building

Contact No: 061-202327

Ger Hanley - Monday 5-6.30pm during term time Email: 

IGrade Applications