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Counselling Service

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‘The right service delivered by the right people in the right place at the right time’

Welcome to Éist Student Counselling and Wellbeing Service. This website provides information on what we do, how to access the service and includes information on various issues that can affect students and the support services available in UL and Limerick. 

The counselling service is free to students and is confidential. We never share any information with other UL staff without your explicit consent.

Your journey at the counselling service begins with drop-in. After this, you may be allocated to cognitive behavioural support or counselling, depending upon your needs. Alternatively, and if necessary, you may be referred to a specialist mental health or support service outside of the university.

Please note that our office will be CLOSED on Wednesday the 12th January for team training.

Off semester (Dec 2021 to Jan 2022), Drop-In will be as follows:

Monday the 20th: 10am

Tuesday the 21st: 10am

Wednesday the 22nd: 10am

Wednesday the 5th: 10am and 2pm

Thursday the 6th: 10am and 2pm

Tuesday the 11th: 2pm

Thursday the 13th: 2pm

Tuesday the 18th:  2pm

Thursday the 20th: 2pm

Drop-in will run remotely every day (Mon - Fri) during term time from 10am - 11am and from 2pm - 3pm. Please email to arrange a phone drop-in appointment with a member of our Assistant Psychology team. During this 10-15 minute phone call, you can let us know how you are doing and we can discuss appropriate support options. 

As of October 2021, the Counselling service will resume limited face to face counselling and cognitive behavioural support. Drop-in will continue remotely via phone / Microsoft Teams for the time being. Please read our remote appointment guidelines for more information on how drop-in appointments operate. Some counselling and cognitive behavioural support sessions will resume face to face. We hope to increase face to face session further from January 2022. The increased demand for counselling and the high waiting list for counselling have necessitated the temporary employment of extra counselling staff. However, many of these staff need to work from home given the shortage of rooms at the service.

Whether or not you are attending our service, you are welcome to avail of our Silvercloud online self-help Cognitive Behaviour Therapy (CBT) platform. It is free and anonymous to use. It is available 24/7 and can be accessed HERE

Programmes include:

  • Space for Resilience
  • Space from Covid 19
  • Space from Stress
  • Space from Alcohol
  • Space from Money Worries
  • Space for Sleep
  • Space for Positive Body Image

Whether or not you are attending our service, you are also welcome to avail of workshops by the HSE here or engage in resources for young people by 'A Lust for Life' here.

Should you feel at risk / suicidal and do not feel that you can keep yourself safe, please contact the crisis liaison mental health team at the University Hospital Limerick (061 301111)/ your local hospital, or your GP immediately. 

Please take note of additional numbers for support, including those below that you can call / look up, if in need of support:

·         Shannondoc: 0818 123 500

·         A&E dept.for mental health crisis: 061 301 111

·         The Samaritans: (Free-call) 116 123

·         AWARE: 1800 804 848

·         Pieta House: 1800 247 247

·         Rape Crisis: 1800 311 511

.         Bodywhys: 01 2107906 / 

·         Suicide bereavement support available from two sources 1) Pieta House Suicide Bereavement Service: 1800 247 247 /  and 2) HUGG

.         HSE Coping with grief after bereavement or loss: HSE


·         Text 50808 is a 24/7 Crisis Text Line where you can engage via text with a trained volunteer - text 'UL' to 50808. For more information on 50808, see

You can also read more about external support services. Please feel free to browse our self-help leaflets located in the tabs on the left-hand side of this page.

Information on child safeguarding can be found in UL Éist's Child Safeguarding Statement, here. This service-specific statement should be considered in the context of the overarching University Child Safeguarding StatementUL Éist is part of the wider division of UL Student Affairs (ULSA). You can see further information about ULSA on:





UL Éist - Student Counselling and Wellbeing Service is a free and confidential service which is available to all registered UL students. We run a stepped-care model of service which provides low-medium level support within a high-demand environment, tailoring support to the individual. The stepped-care model works by providing the least intensive, yet effective, intervention appropriate to the presenting needs of each individual. Students with high level, intensive needs, chronic difficulties, or entrenched problems can be referred to specialist support services, as determined by their presentation.

A student’s relationship with UL Éist begins with the drop-in service. Here they will receive a call from an Assistant Psychologist (AP) for 15-20 minutes. Drop-in runs twice daily during week days (10am - 11am & 2pm - 3pm) . Students  can email to make an appointment.Students will be sent an intake form to be filled in before their drop-in appointment with an Assistant Psychologist. Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in. Drop-in permits students the space to express their concerns and emotions. The APs and Clinical Psychologists then work to formulate a support plan, placing the student at the appropriate ‘step’ for their presenting issues and needs within the stepped-care model.

Step 1
Students may be offered up to four one-to-one cognitive-behavioural support sessions with an AP, giving them a space to work on coping skills and changing of thought processes related to their presentation/concerns. The one-to-one nature of the sessions allows for tailoring of support to the student’s individual needs. The service also provides on-line wellbeing and mental health advice and information. 

Step 2
Students who may not be suitable for cognitive-behavioural support or who prefer to explore their difficulties are placed at step 2 of the model. Here students are offered up to six sessions of talk therapy with one of the counsellors.

Step 3
In some circumstances, following review and discussion with the Head of Counselling, the student may be offered further sessions. Step 3 comprises of 1-6 additional sessions and a subsequent review. 

Step 4
Should the student require further support they may be directed to a specialist service (e.g. community mental health, rape crisis, drug and alcohol services). In some cases referral to specialist services may be decided at drop-in and in consultation with the Head of Service.

The service is staffed by qualified and experienced Clinical Psychologists, Student Counsellors, Intern/Trainee Psychotherapists, and Assistant Psychologists. Together they provided an extensive array of skill, expertise, and knowledge, equipping them to work with a wide range of personal issues. 

First Seven Weeks of UL have made a short video on how to find the counselling service, which can be found here

Contact Number: 061 202327


Location: CM-073 (Due to COVID-19, the physical service is closed until further notice, but we remain operational via remote working)

Follow our Facebook page, Instagram and Twitter for regular updates!

For formal feedback, commendations, complaints about the counselling service use the feedback link on the right-hand side of this page.


Speak Out

Speak Out is an online anonymous reporting platform for incidents of bullying, cyberbullying, harassment, discrimination, hate crime, coercive behaviour/control, stalking, assault, sexual harassment, sexual assault, and rape. The tool will help you to find relevant supports and highlight formal reporting procedures, should you wish to use them. 

It is important to remember that as the platform is completely anonymous, we have no way to identify or make contact with  you or any member of the college community. You can access the Speak Out platform Here

Please report one incident, or series of related incidents at a time; this is to ensure that we can understand the nature of your experience.

Should you wish to report an incident formally within the University please visit: Student Complaints Policy and Procedures

You can hear more about the Speak Out took project in UL here: Launch Video

We would like to thank you for Speaking Out against bullying, cyberbullying, harassment, discrimination, hate crime, coercive behaviour, stalking, assault, sexual harassment, sexual assault, and rape.

We believe you, and we stand with you.

Please note, UL Éist do not:

- Provide certificates for attendance

- Extend assignment deadlines

- Give interviews for coursework

To access the Counselling service, you can email us at for a remote drop-in appointment.

During term-time

Drop In: 10-11a.m. & 2-3p.m. daily 

Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in.  You will be sent an intake form and then asked to fill in some demographic details and a baseline screening questionnaire. You will then be called by an Assistant Psychologist for 10-15mins. 

Find Us: CM073, Main Building

Contact No: 061-202327

Ger Hanley - Monday 5-6.30pm during term time Email: 

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