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Counselling Service

‘The right service delivered by the right people in the right place at the right time’


Welcome to Éist Student Counselling and Wellbeing. This website provides information on what we do, how to access the service and also includes information on various issues that can affect students and the support services available in UL and Limerick.  

COVID-19

Due to the Covid-19 outbreak, the counselling service will be operating in an online/telephone capacity until further notice (in accordance with our social media policy). Drop-in times will remain the same (10-11am and 2-3pm Monday to Friday). In order to book a drop-in slot please follow these instructions:

  1. Inform us ASAP what week day and time slot, 10-11am or 2-3pm only (GMT) that suits you to take a 10-15 minute phone call by emailing counselling@ul.ie. Please send this from your UL email account. We cannot email personal accounts that are not UL accounts.
  2. We will send you a registration form and questionnaire to complete online. You must include a working phone number.
  3. Upon full completion of the registration form and questionnaire, an Assistant Psychologist will call you for 10-15 minutes to discuss your support options during your chosen time slot.

Counselling and cognitive-behavioural support will still be available to students through phone call or email at arranged times. Your assigned therapist will discuss this with you. However, the accrediting bodies have issued a directive instructing trainee psychotherapists not to engage in phone or online counselling. This does not refer to intern psychotherapists and accredited therapists who are qualified. It may only be possible to provide email support from trainee team members. UL Éist apologises whole heartedly for this. Any student affected by this situation can be re-assigned to another therapist upon request.

The LGBTQI+ liaison office, Ger Hanley, remains avaiable via email or skype for business for support, if required. He can be contacted at gerard.hanley@ul.ie between 5pm and 6.30pm (GMT) on Mondays during semester.

UL Éist is offering small online support groups for students in Direct Provision and International students who have remained in Ireland throughout the COVID19 period. These will be separate groups comprising of up to five students each. These small groups will be organised by the counsellors online via Skype for Business once sufficient numbers have expressed interest. If you are in Direct Provision and would like to avail of this support, please email your interest to Helen.ODonnell@ul.ie. If you are an International student who has remained in Ireland and you would like to avail of this support, please email your interest to Marion.McMahon@ul.ie. Please only email from your UL email account. We cannot respond to personal emails that are not from UL email accounts.

Our physical service will be closed in line with the decision of UL to close. If you have any questions, please email counselling@ul.ie or phone us on 061 202327 and we will be happy to respond to your query.

Please take note of the numbers below should you need support outside of UL:

·         Shannondoc: 1850/ 212999

·         A&E dept.for mental health crisis: 061-301111

·         The Samaritans: (Free-call) 116123

·         AWARE: 1890/ 303302

·         Pieta House: 1800 247 247

·         Rape Crisis: 1800 311511

·         If you have been bereaved by suicide contact Pieta House Suicide Bereavement Service: 1800 247 247 or visit http://suicidesupportandinfromation.ie

 

Please feel free to browse our self-help leaflets located in the tabs on the left-hand side of the page. Information on external resources is also available here. Information on child safeguarding can be found in UL Éist's Child Safeguarding Statement, here. This service-specific statement should be considered in the context of the overarching University Child Safeguarding Statement.

 



Alot of students are feeling stressed and anxious right now, which is an understandable, normal and natural response to the current coronavirus pandemic. You may be worried about catching the virus and the disruptions to your studies and routine. Take one day/morning/hour/moment at a time so that you can maintain your mental health and your immunity. Remember to support each other virtually during this time.

We invite you to share your own thoughts on our Facebook. We post every day and we encourage you to engage with us and each other on these forums. Even with the distance, we are all united!☺

This section provides self-help resources for mental health management during COVID-19. This is undoubtedly a stressful time, with great change imposed on all of us. Many will find the pandemic anxiety-provoking. This is normal. Remember- there are useful strategies and practical/psychological tasks that you can do to reduce stress and anxiety, even in times of crisis.

We also invite you list to our very own guided meditation resource which will help you ground yourself in this moment, reducing stress and helping you to relax.

 

 

UL Éist - Student Counselling and Wellbeing Service is a free and confidential service which is available to all registered UL students. We run a stepped-care model of service which provides low-medium level support within a high-demand environment, tailoring support to the individual. The stepped-care model works by providing the least intensive, yet effective, intervention appropriate to the presenting needs of each individual. Students with high level, intensive needs, chronic difficulties, or entrenched problems can be referred to specialist support services, as determined by their presentation.

A student’s relationship with UL Éist begins with the drop-in service. Here they meet an Assistant Psychologist (AP) for 15-20 minutes. Drop-in runs twice daily during week days (10am - 11am & 2pm - 3pm) and students do not need to make an appointment prior to attending. Students complete intake forms on an iPad prior to meeting with an Assistant Psychologist. Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in. Drop-in permits students the space to express their concerns and emotions. The APs and Clinical Psychologists then work to formulate a support plan, placing the student at the appropriate ‘step’ for their presenting issues and needs within the stepped-care model.



Step 1

Students may be offered up to four one-to-one cognitive-behavioural support sessions with an AP, giving them a space to work on coping skills and changing of thought processes related to their presentation/concerns. The one-to-one nature of the sessions allows for tailoring of support to the student’s individual needs. The service also provides on-line wellbeing and mental health advice and information. 



Step 2

Students who may not be suitable for cognitive-behavioural support or who prefer to explore their difficulties are placed at step 2 of the model. Here students are offered up to six sessions of talk therapy with one of the counsellors.



Step 3

In some circumstances, following review and discussion with the Head of Counselling, the student may be offered further sessions. Step 3 comprises of 1-6 additional sessions and a subsequent review. 



Step 4

Should the student require further support they may be directed to a specialist service (e.g. community mental health, rape crisis, drug and alcohol services). In some cases referral to specialist services may be decided at drop-in and in consultation with the Head of Service.



The service is staffed by qualified and experienced Clinical Psychologists, Student Counsellors, Intern/Trainee Psychotherapists, and Assistant Psychologists. Together they provided an extensive array of skill, expertise, and knowledge, equipping them to work with a wide range of personal issues.

Stepped Care Model

First Seven Weeks of UL have made a short video on how to find the counselling service, which can be found here

Contact Number: 061-202327

Email: marion.kinsella@ul.ie for queries/information related to appointments or I-Grades

Email: counselling@ul.ie for specific queries not related to appointments or I-Grades

Location: CM-073 (Opposite the Student Health Centre)

Follow our Facebook page, Instagram and Twitter for regular updates!

For formal feedback, commendations, complaints about the counselling service use the feedback link on the right-hand side of this page.

 

Important Information

Please note, UL Éist do not:

- Provide certificates for attendance

- Extend assignment deadlines

- Give interviews for coursework

 

To access the counselling service, you need to come to drop-in first. There is no need to make an appointment for drop-in, simply call in during our drop-in hours.

During term-time

Drop In: 10-11a.m. & 2-3p.m. daily 

Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in.  You will be asked to fill in some demographic details and a baseline screening questionnaire on an Ipad. You will then meet with an Assistant Psychologist for 10-15mins. Occasionally, drop-in gets very busy. It is possible that not everyone will be seen within the drop-in hour. Should this happen, you are welcome to return at the next drop-in time.

Find Us: CM073, Main Building

Contact No: 061-202327

Ger Hanley - Monday 5-6.30pm Email: gerard.hanley@ul.ie 

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