UL Students - come work with the Information Technology Division (ITD)
Looking for a part-time job based on campus? Each year the Information Technology Division (ITD) recruit UL students as Customer Service Advisors to work alongside the Service Desk team. There are vacancies for full-time (students undertaking cooperative placement) and part-time roles (15 hours per week) for our upcoming 24/25 academic year. All applicants must be enrolled in UL for the academic year and hold a valid student card. Customer Service Advisors can gain experience in Level 1 customer support, IT support and troubleshooting, and even social media management while working as part of a dynamic team to make a real impact on campus.
Student Customer Service Advisors are based on campus in the Glucksman Library and work in line with the ITD Service Desk opening hours.
Students on cooperative placement work a 40-hour week across five days (core hours 9am to 5pm).
For part-time positions, working hours (15 hours per week) are rostered around a student's timetable and agreed with the team line manager.
Yes. Successful candidates will be paid on point 1 of the scale which is €31,452 per annum (pro rata).
We hire a number of students on cooperative placement in January and June each year from all faculties in UL via the COOP office.
We also run recruitment campaigns for part-time positions at intervals throughout the year. These part-time roles are open to all UL students who are enrolled in the University for the academic year with a valid student card.
Absolutely. All successful applicants receive continuous training throughout their time on the ITD Service Desk. Formal training will be conducted in person and each applicant will be provided with shadowing opportunities.
Everything! No two days on the ITD Service Desk are the same. ITD Customer Service Advisors are the first people someone will meet when they run into IT issues or require tech support. You could be helping someone reset their Multi-Factor Authentication (MFA) one moment and organising ITD’s orientation events for new students the next.
Tasks could include, but are not limited to:
- Dealing with the public (UL staff and students) to provide Level 1 IT support via TOPdesk.
- Providing tech support in person at the ITD Service Desk in the library, on the phone or via email.
- Conducting computer lab checks (ensuring all computer equipment is performing correctly, logging any broken equipment to be replaced).
- Assisting fellow students with queries relating to printing on campus.
- Taking part in student engagement activities and events such as Orientation Week (you could be delivering a talk to new students or showing them around one of our computer rooms).
- Creating and scheduling posts (graphics, Instagram reels etc) for social media.
The application portal is currently open and available at the end of this webpage.
We are currently recruiting for part-time Customer Service Advisors to work with us on the ITD Service Desk for the 24/25 academic year. Successful applicants will be required to work 15 hours per week and hours are scheduled to fit around your course timetable.
Closing date for applications is May 15, 2024. All applicants must be enrolled in UL for the entire 24/25 academic year and hold a valid student card.
Tips for your application
Remember, you do not have to be an IT expert to apply – we welcome all skill levels and you will have the opportunity to learn on the job and from your colleagues in ITD.
