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When should I use SSPR?

Self-Service Password Reset (SSPR) enables you to reset your UL computer account password (e.g. your UL email or Sulis password) anywhere anytime without the need to contact our Service Desk.  Self-Service Password Reset can be used when you have forgotten your password, your password has expired, you wish to reset/change your current password or you want to unlock your account.

SSPR is available 24 x 7, however, you have to register for both Multifactor Authentication (MFA) and SSPR before you can use this method to reset your password. 

What are the recommended password characteristics?
The UL Password Standards describes the characteristics of a valid password.

How do I change/reset my UL computer account password?
You can use Self-Service Password Reset (SSPR) to change / reset your UL computer account password. Click here (link to instructions in appendix 1) for detailed instructions.

Do I need to be connected to a UL network or VPN to reset my password?
No. Self-Service Password Reset is available off-campus.

I'm abroad and need to reset/change my password - can I do this?
Yes.  You can reset your password from anywhere that you have access to the internet. You will also need access to the phone or the alternative email address you have registered for SSPR.

How do I keep my password secure?
Please always keep your password private. Do not write your password down and never respond to email requests for your password, even if the email appears to come from the University of Limerick or the Information Technology Division – ITD. Emails of this nature could be phishing attempts and an unknown third-party is trying to steal your credentials. Visit our website on Phishing & Vhishing for more information.

Can I reset/change my password if I have lost my phone and I cannot logon to to update it

Self Service Password Reset is the recommended way to reset your password. If you cannot logon to to update your phone number, you can use the alternative email address that you provided during registration. If you do not have access to the account, you will need to contact the ITD Service Desk.

How long should I wait to receive an email, SMS, or phone call from password reset?
Emails, SMS messages, Authenticator App notifications and phone calls should arrive in under a minute. The normal case is 5 to 20 seconds. If you don't receive the notification in this time frame:

  • Check your junk folder.
  • Check that the number or email being contacted is the one you expect.
  • Check notifications /popups are enabled on your phone.

I still cannot reset my password?

The ITD Service Desk is here to help. You can log a support request by completing an online form.

For staff – please contact the ITD Service Desk (email and phone)

For students – please complete our online form and a member of the ITD Service Desk will follow up.