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Raising a Support call with the IT ServiceDesk

The Information Technology Division (ITD) provide computer account and IT support to students.

Students can raise a support call by following any of the steps below:

How do I raise a support request?

1. Log a call online at www.ul.ie/itss and select Log a call

2. Email your query to service.desk@ul.ie

24/7 Virtual IT Support Information can be found on the Student Self Service Portal https://ul.topdesk.net/

(Video on how to Navigate Student Topdesk)