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Printing Services - Staff

Staff Print Guide

There is a full guide to staff printing located here

Cleaning Guidelines


In response to enquiries regarding coronavirus (Covid-19) and best practise for cleaning the common touch areas of devices, the following guidelines for users have been provided.


  • Perform any required shut down procedure and disconnect the device from the mains supply before cleaning
  • Use a soft cloth lightly dampened with an alcohol based cleaner for disinfection. Wipe the parts users may touch such as numerical keys on operation panels, touch screens, covers and handles.
  • Never spray alcohol or any other disinfectants directly on areas where liquids may enter, such as the edges of touch screens or numerical keys. Be sure not to drip any liquid onto these areas.
  • Depending on the type of alcohol or wiping method used, the printer exterior may be discoloured or lose colour, however, the printer function will not be affected.
  • Note that some commercial products such as wet wipes may contain non-alcoholic compositions and therefore are not recommended for use.
  • We do not recommend any brand or manufacturer of alcohol based cleaner. However, it is recommended to use a cleaner that contains a minimum of 60% alcohol.
  • These cleaning guidelines do not guarantee effectiveness against coronavirus.
  • The effectiveness of alcohol-based cleaners should be checked with the manufacturer of the cleaner.
  • Note that alcohol is a flammable liquid. Never use it near a fire.
  • We have produced a video with guidelines of how-to cleaning machines. There are also written practical tips at the link:



Restarting Machines After Prolonged Power Down


  • Replace paper. Paper may have become damp and can cause sheets to stick together causing the machine to jam.
  • Use other cassettes. Should replacing the paper not clear the jam print from an alternative cassette and log a service call.

New Cantec MFP Service

A user guide for connecting to and using the new Canon MFP devices is available here.

Existing Network Print Service

Each department will have a number of network printers.  There are three print servers on the UL

Network: Trialprint, Castaldi1, Castaldi2.

To connect to your network printer: click on the Windows icon on your desktop | in the text box, type the name of the printer (e.g \\trialprint\Business01) and press return. 

If you have been assigned a local printer, please log a call with ITD to have it installed log an ITD Call.


From January 2020, staff can avail of a new online print shop at Products available

include, booklets, brochures, large format (A2 to A0), and roll-up banners. Graphic design services is also available on request. A user guide for the online print shop is available here.

Print Request Submissions

Staff of the University, who wish to have documents printed, bound etc. should submit a request via the Print-IT online shop at Documents should be in PDF format and print ready before uploading. A cost estimate is provided automatically for all online requests. Alternatively, staff can submit a request via the Print Room (E1-005) where a Job Requirement folder should be completed with all job details. A relevant approved University Cost code is mandatory for submission of all jobs.

Student Lecture Notes

Print-IT will print lecture notes that staff wants students to purchase. The student lecture notes will be printed and bound and then sold directly to students at no cost to the staff member or department concerned. Students are charged a fixed price per page. Unsold copies of notes will be charged to the relevant department after a reasonable period.

For Information on the procurement of a printer please click on the allowed suppliers link below:

Photocopiers and Multifunction Office Printers (MFPs)

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