The cost of all calls made from each extension is charged monthly to each department. A summary file of calls made by each extension and a detail file of each call made by an extension are emailed to every Department head.
If ringing from outside the University, then prefix the extension number with:
+353 (0)61 20 for the number range 2000 to 2999
+353 (0)61 21 for the number range 3000 to 3199, 3300 to 3599
+353 (0)61 23 for the number range 3200 to 3299, 3600 to 3799; 4100 to 4299; 7000 to 7999
REQUEST A NEW TELEPHONE EXTENSION – this request should come from a Department Administrator or Head to authorise the on-going call charges and handset cost (€150)
PHONE FAULTS – when reporting a fault, give a brief description of the problem, a location & port number. Not being able to dial an external or international number is not a fault – your class of service needs to be extended and this should be reported by your department Administrator or head to authorise the charges (Change phone information).
MOVING A PHONE or CHANGE PHONE INFORMATION – Move requests for a phone should be arranged with the Buildings & Estates Division who will then schedule the move with us. An exception is moving a telephone within the same office. A phone change is changing the display name of a phone or class of service
REMOVE A PHONE – if you wish to remove a telephone from a room or bill
List of Frequently Asked Questions is available here
Contact the Service.Desk@ul.ie to request any of the following documentation.
Optipoint 500 Entry - 8 Button Telephone Instructions
Guide to Telephone Handset Functions
Manager/Secretary Phone Instructions
Changing Voice Mail Settings
Using your Handset to Access Messages and Other Settings
Optipoint Display Phones
Use another Telephone Handset as though it were your own