Desktop Phones

The cost of all calls made from each extension is charged monthly to each department. A summary file of calls made by each extension and a detail file of each call made by an extension are emailed to every Department head.

If ringing from outside the University, then prefix the extension number with:

+353 (0)61 20 for the number range 2000 to 2999
+353 (0)61 21 for the number range 3000 to 3199, 3300 to 3599
+353 (0)61 23 for the number range 3200 to 3299, 3600 to 3799; 4100 to 4299; 7000 to 7999

Telephone Services

REQUEST A NEW TELEPHONE EXTENSION – this request should come from a Department Administrator or Head to authorise the on-going call charges and handset cost (€150)

Request the Installation of a New Phone

PHONE FAULTS – when reporting a fault, give a brief description of the problem, a location & port number. Not being able to dial an external or international number is not a fault – your class of service needs to be extended and this should be reported by your department Administrator or head to authorise the charges (Change phone information).

Report a Phone Fault or dial ext. 2440 directly (8am - 6pm)

MOVING A PHONE or CHANGE PHONE INFORMATION – Move requests for a phone should be arranged with the Buildings & Estates Division who will then schedule the move with us. An exception is moving a telephone within the same office. A phone change is changing the display name of a phone or class of service

Request a Phone Relocation or Change Phone Information

REMOVE A PHONE – if you wish to remove a telephone from a room or bill

Remove a Phone

List of Frequently Asked Questions is available here

Phone Greeting Message

Contact Service.Desk@ul.ie if you are having problems following the information below.

The default greeting is not sufficient for my needs I would like to record my own voicemail message.
How do I get this recorded message to come up in voicemail?
I don' want to record a long message. Just insert my name followed by my number

The default greeting is not sufficient for my needs I would like to record my own voicemail message.

Go to https://voicemail.ul.campus
Ignore the error message which appears (you entered an invalid user name or password. Please try again)Login with your telephone number as the user name and your telephone password (default is extension number unless you have changed it as above)
Your voicemail settings are displayed as a screen split into two panes.
The left pane gives your menu options (User Data, Voice Mail System Settings, Forward Access Menu etc).
Clicking to choose any of these options will give its corresponding data and available options displayed in the right hand side pane.

To record your greeting click on Recordings in the left pane

Click the Create box
Click Personal Greeting and select the method Record via telephone then click Create.
You will be rung on your own telephone number to start the recording.
If you are at another internal number change the window prompt that comes up to that number.
The phone will ring. Answer it.
When you are ready press Record.
Wait for the short beep on the phone and then speak your greeting.
When finished press Pause.
Press Play to hear your greeting then Exit and Save when you are happy with it.
This is your number 1 greeting and you can record 8 other messages if you want.

More detailed instructions for this are contained in the document New - Changing Voice Mail Settings

How do I get this recorded message to come up in voicemail?

Go here https://voicemail.ul.campus
After logging in click on Time Profiles in the left hand pane.
Under the Monday settings click the down arrow in Alternate Greeting and select 1 which is your first recorded message.
Tick the box underneath that says Use Monday settings for whole week then Save (scroll down the page, you may not see it other wise).
This setting will play your message between business hours of 08.00 a.m. and 05.01 p.m.
You can change these business hours (keep the same syntax of HH;MM) After business hours the message coming up will be the default system one unless you specify your own message again in the fter-hours greeting box.

More detail and options for setting your voicemail greeting are contained in the document New - Changing Voice Mail Settings

I don't want to record a long message. Just insert my name followed by my number

Ring 449 from your own phone or 441 from another internal phone.
Dial 8 for answering options
Press 4 for recorded name
Press * then # when finished recording

Setting Up Voicemail & Other Options

Contact Service.Desk@ul.ie if you are having any problems following the information below.

Set Up Voicemail
Put Forwarding on your phone
Voicemail is not cutting in
Pick Up Voicemail Messages
Pick Up Voicemail Messages from another UL Phone
Pick Up Voicemail Messages from home or mobile
Change my Voicemail pin

I would like to set up my voicemail

Go to https://voicemail.ul.campus
Click on My Voice Mail.
THis will set-up your voicemail if you don't already have one and you are not sharing your phone with another.

Put the forwarding on your phone.

Press *44 and when you see Please Dial give 444#.
More detailed instructions are contained in the document Voice Mail Creation
I have tried this but I am getting a message saying I can not have voicemail as the phone is shared/voicemail set up already.
E-mail service.desk@ul.ie to have this sorted.

I have set up my voicemail but it is not cutting in.

You have not put the forwarding on your phone. Press *44444#

How do I pick up my voicemail messages?

From your office phone ring 449
Enter your password ( default is your phone extension number) followed by #
Your voicemail messages will be played.

How do I pick up voicemail messages from another UL phone

Dial 441
Enter your extension number followed by #
Enter password (default is your phone extension number) followed by #
To listen to your messages press 3

How do I pick up voicemail messages from home or your mobile

Dial 061 234200
Enter your extension number followed by #
Enter password (default is your phone extension number) followed by #
To listen to your messages press 3

I would like to change my voicemail pin from the default for security reasons

Dial 449 from your office phone
Enter pin followed by #
Press 9 for mailbox options
Press 3 to change pin which must be between 6 and 24 characters long
Follow prompts

What are the forwarding options?

Contact the Service.Desk@ul.ie if you are having problems following the information below.

To forward calls when the phone is busy/not answered
To forward all calls to another extension when the phone is busy/not answered
If you want to forward to an external number when the phone is busy/not answered
And if you want to forward all calls straight to an external number then dial
I want to forward a voicemail message to someone else's phone

To forward calls when the phone is busy/not answered

dial *44444# on the telephone handset.
To cancel this setting dial #44

To forward all calls to voicemail (the phone will not ring)

dial *41444#.
To cancel this setting dial #41

To forward all calls to another extension when the phone is busy/not answered

dial *44[insert number]#.
To cancel this setting dial #44 This is for internal UL numbers

If you want to forward to an external number when the phone is busy/not answered

dial *440[insert number]#
To cancel dial #44 [N.B. You should be aware when using this and the following option that your extension will get the bill for the forwarding not the caller]

And if you want to forward all calls straight to an external number then dial