The cost of all calls made from each extension is charged monthly to each department. A summary file of calls made by each extension and a detail file of each call made by an extension are emailed to every Department head.
If ringing from outside the University, then prefix the extension number with:
+353 (0)61 20 for the number range 2000 to 2999
+353 (0)61 21 for the number range 3000 to 3199, 3300 to 3599
+353 (0)61 23 for the number range 3200 to 3299, 3600 to 3799; 4100 to 4299; 7000 to 7999
Telephone Services
REQUEST A NEW TELEPHONE EXTENSION – this request should come from a Department Administrator or Head to authorise the on-going call charges and handset cost (€150)
PHONE FAULTS – when reporting a fault, give a brief description of the problem, a location & port number. Not being able to dial an external or international number is not a fault – your class of service needs to be extended and this should be reported by your department Administrator or head to authorise the charges (Change phone information).
MOVING A PHONE or CHANGE PHONE INFORMATION – Move requests for a phone should be arranged with the Buildings & Estates Division who will then schedule the move with us. An exception is moving a telephone within the same office. A phone change is changing the display name of a phone or class of service
REMOVE A PHONE – if you wish to remove a telephone from a room or bill
List of Frequently Asked Questions is available here
Contact the Service.Desk@ul.ie
Contact the Service.Desk@ul.ie
Contact the Service.Desk@ul.ie to request any of the following documentation.
Optipoint 500 Entry - 8 Button Telephone Instructions
Guide to Telephone Handset Functions
Manager/Secretary Phone Instructions
Changing Voice Mail Settings
Using your Handset to Access Messages and Other Settings
Optipoint Display Phones
Voicemail Creation
Use another Telephone Handset as though it were your own