The Departmental Co-ordinator or Head of the Department requests the account for the new user by logging a call with the Service Desk. Please provide the following -
The account will be created within three working days of the request being made given that all the required information above is given.
If your department has assigned you a new desktop or Laptop you will need to log a call with ITD to complete the configuration of this machine. Please do not turn the equipment on as the computer needs to be connected to the network to complete the setup. If you have been assigned a PC\Laptop that is already setup and configured please see Logging on for the first time and setting up your profile
Connecting your PC\Laptop
If your department has assigned you a new PC or Laptop you will need to log a call with ITD to complete the configuration of this laptop. Please do not turn the equipment on as the computer needs to be connected to the network to complete the setup. Log A Call.
If you have been assigned a PC\Laptop that is already setup and configured, please click here (Self-Service Portal - Get Connected (topdesk.net)
Connecting to a printer - Staff Printing
Logging On - Your department administrator will have given you a password for your UL account in the following format - Username:Firstname.Lastname and Password: Supplied by department administrator.
Setting up your mail profile.
Click OK to profile name as Outlook and select “Next” for all default settings.
Click “Allow” to the message to configure your mailbox. and click Finish.
Changing your Password - ITD recommends your change your password after your first logon
To subscribe\unsubscribe to the UL distribution click on the following link
When you log on you will have a M:\ drive. This is a network share used for personal storage. Data stored in this drive is backed up by ITD:
Note: Any data stored on the C:\ drive of your PC\Laptop is not backed up by ITD. You are responsible for the backup of any data on your local machine.
Some departments will have a specific network share for their departmental documents. You will need to log a call to get access to this share.
Most departments will have their own SharePoint site that houses departmental documents. The departmental co-ordinator will give you permissions to this site and send you the link.
If you wish to request a new SharePoint site you can log a call with the ITD Service desk.