The Departmental Co-ordinator or Head of the Department requests the account for the new user by logging a call with the Service Desk. Please provide the following -
The account will be created within three working days of the request being made given that all the required information above is given.
If your department has assigned you a new desktop or Laptop you will need to log a call with ITD to complete the configuration of this machine. Please do not turn the equipment on as the computer needs to be connected to the network to complete the setup. If you have been assigned a PC\Laptop that is already setup and configured please see Logging on for the first time and setting up your profile
Connecting your PC\Laptop
If your department has assigned you a new PC or Laptop you will need to log a call with ITD to complete the configuration of this laptop. Please do not turn the equipment on as the computer needs to be connected to the network to complete the setup. Log A Call.
If you have been assigned a PC\Laptop that is already setup and configured, please click here (Self-Service Portal - Get Connected (topdesk.net)
Connecting to a printer - Staff Printing
Logging On - Your department administrator will have given you a password for your UL account in the following format - Username:Firstname.Lastname and Password: Supplied by department administrator.
Setting up your mail profile.
Click OK to profile name as Outlook and select “Next” for all default settings.
Click “Allow” to the message to configure your mailbox. and click Finish.
Changing your Password - ITD recommends your change your password after your first logon
To subscribe\unsubscribe to the UL distribution click on the following link
When you log on you will have a M:\ drive. This is a network share used for personal storage. Data stored in this drive is backed up by ITD:
Note: Any data stored on the C:\ drive of your PC\Laptop is not backed up by ITD. You are responsible for the backup of any data on your local machine.
Some departments will have a specific network share for their departmental documents. You will need to log a call to get access to this share.
What is SharePoint 365?
Microsoft Office 365 is UL’s chosen suite of collaboration tools to support the teaching, learning, research and administrative activities. A component of the University’s subscription is SharePoint 365 collaboration platform which integrates with a variety of Microsoft Office 365 applications and services.
SharePoint 365 enables the digital transformation of business processes and includes key enhancements like Co-Authoring (multiple users working on documents without requiring check out), remote collaboration and enhanced search. By adopting a cloud platform like SharePoint 365 for our document management we can remove the boundaries that may currently impede collaboration.
This move to the cloud platform means that information is always available in a familiar environment, ready to be accessed by a simple search. Users can easily create, store, collaborate and share content through the use of Modern SharePoint sites and document libraries, access internal sites, documents, and other information from anywhere - at the office or at home.
SharePoint Migration Project
Over the past 18 months ITD has been working with departmental SharePoint site owners to move content from SharePoint 2010 as well as selected fileshares on-premise to SharePoint online. This project is due to complete in June 2021. If your site is currently on Sharepoint 2010, the project team will be contacting you in due course to agree migration dates and bring you through the process.
ITD runs a drop in Clinic for SharePoint every fortnight to provide follow-up support for those who wish to field any emerging questions in regard to the new platform.
If you’re are interested in attending, please click here to save the invite.
Click here to view our decision making guide to assist you with where you can store your data.
Help is always available through our support team, please click here to log a call.
SharePoint Site Owner training is currently being run by the Project Team. If you are a site owner and wish to attend, please log a call and ITD will revert back to you with the next SharePoint Site Owner training dates.
SharePoint End User training is being run by HR, so you can mail email@example.com or contact any member from the HR Learning & Development Team. This course will run every 6-8 weeks