Video conferencing is supported by the Educational Technology Unit (EdTech). Video conferencing units throughout the campus are supported in the first instance locally with second level support provided by EdTech.
Video conferencing support is categorised as 'self-serve' and as 'assisted-serve'. Appropriate documentation and training is provided to frontline support staff. In this way a team of local frontline support staff is built and supported, corporate knowledge in the general staff community is increased and the steps involved in running a video conference are demystified.
The model used to build the video conferencing service is based on the RATER service delivery model (Zeitheml et al) generally used in the retail sector. The model details 5 areas that customers generally consider to be important when they use a service. These are reliability, assurance, tangibles, empathy and responsiveness.
'Running a Videoconference' workshops are provided on a periodic basis starting October 2015.
EdTech provide two videoconferencing suites located at GLG043 and GLG049, for use by the campus community, located in the Library Building at basement level. These can be booked through the ITD https://ul.topdesk.net/ Service Desk.
EdTech provides an enhanced level of service in a pedagogical aware way to Learning & Teaching delivery such as lectures delivered to remote centres or assessments with assessors/students at remote locations. Please contact firstname.lastname@example.org to discuss your requirements.
Video conferencing equipment can be used to connect with users from PC based and mobile devices. ITD supports a technology called Vidyo, a Desktop Video Conferencing system that facilitates this collaboration. Online Video Conference Workshops are offered on an as needed basis and introduce users to the interface and how it can be used to connect to others
Vidyo is also used to facilitate online webcasts and can be used for audio conference calls. Faculty and staff in UL can request an account by logging a call at the https://ul.topdesk.net/
ITD has a variety of AV equipment in addition to what is installed in General Teaching Spaces across campus, that is available for various events across campus for a small fee. Audio equipment such as wireless microphones and PA systems are available and can be used for events of up to 200 people. Projectors and pull up screens are available for groups of 70-100. Recording and webcasting services are also available and are popular for conferences or seminars. Event support is also available where dedicated AV support is provided for the duration of your event.
For a full list of AV service and their associated costs, please see this list. AV SERVICES
To request an AV service, please log a call at the https://ul.topdesk.net/.