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Frequently Asked Questions

How I do to resolve a "Profile installed failed" error?

On an android device you receive the error “Profile installed failed” when configuring eduroam?

This error occurs when you have previously manually configured the eduroam profile on your device.

Eduroam Profile


  • To resolve the issue you need to forget the network.
  • Android: Settings -> Connections -> Wifi -> Press and hold eduroam and select “forget network”
  • You need to install the profile again. Please follow the steps again after connecting to setup_eduroam to install the profile.