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Information Technology Division

Welcome to the Information Technology Division

Most staff do not need to use the SSL-VPN (Forticlient) unless they need access to Agresso, Core HR (Back Office & Front Office) Discoverer & SI.  Email, Sulis, OneDrive and SharePoint do not require SSL-VPN(Forticlient) connectivity.

See Remote Work and Study Tile on Topdesk (https://ultopdesk.net) for additional information.



Remote Work

Click here for the latest edition of the ITD Newsletter

Staff Computing at UL
Student Computing at UL

Log a Call

Staff  -  How do I ‘Log a Call’?

  1. If you know your password, click here and log in to our Call Management System (Log in to the Self-Service Portal). From here you will be able to view information on what IT Services are available at UL, and if required, you can log a call.
  2. If you have forgotten your password and have registered for “Self-Service Password Reset (SSPR)” , you can use this system to reset your password.
  3. You can send an email to service.desk@ul.ie

To help with call management, please only submit your query using one channel (Call Management System or Email).
 

Students  -  How do I ‘Log a Call’?

  1. If you know your password, click here and log in to our Call Management System (Log in to the Self-Service Portal). From here you will be able to view information on what IT Services are available at UL, and if required, you can log a call by using the ‘Ask Us’ function or by completing one of the online forms.
  2. If you have forgotten your password and have registered for “Self-Service Password Reset (SSPR)” , you can use this system to reset your password.
  3. You can send an email to service.desk@ul.ie

To help with call management, please only submit your query using one channel (Call Management System or Email).