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Information Technology Division

Welcome to the Information Technology Division

Most staff do not need to use the SSL-VPN (Forticlient) unless they need access to Agresso, Core HR (Back Office & Front Office) Discoverer & SI.  Email, Sulis, OneDrive and SharePoint do not require SSL-VPN(Forticlient) connectivity.

See Remote Work and Study Tile on Topdesk (https://ultopdesk.net) for additional information.



Remote Work

Click here for the latest edition of the ITD Newsletter

Staff Computing at UL
Student Computing at UL

Log a Call

Staff  -  How do I ‘Log a Call’?

  1. If you know your password, click here and log in to our Call Management System (Log in to the Self-Service Portal). From here you will be able to view information on what IT Services are available at UL, and if required, you can log a call.
  2. You can send an email to service.desk@ul.ie

To help with call management, please only submit your query using one channel (Call Management System or Email).

Students  -  How do I ‘Log a Call’?

  1. If you know your password, click here and log in to our Call Management System (Log in to the Self-Service Portal). From here you will be able to view information on what IT Services are available at UL, and if required, you can log a call by using the ‘Ask Us’ function or by completing one of the online forms.
  2. If you have forgotten your password, click here to complete an Online Form to request a new password.
  3. You can send an email to ITSS@ul.ie.

To help with call management, please only submit your query using one channel (Call Management System or Email).