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Here are some useful hints & tips around enabling MFA/SSPR on your account

  1.  If your phone has a cover on it, make sure the cover is not obstructing the camera in anyway as the camera will be required to scan a QR code when registering. 
  2.  If you are registering using your mobile data and have a limited mobile data plan, please make sure you have not reached your limit before starting the registration process.
  3. Make sure you have an active internet connection either on your mobile data or over Wi-Fi before starting the registration process.
  4. Make sure your phone is not in ‘Airplane mode’ before starting the registration process.
  5. Make sure your phone is not in ‘Do Not Disturb’ or ‘Quiet’ mode. These modes can prevent apps from sending notifications.
  6. If you have battery optimization enabled on your phone the approval push notification may not appear on your phone as battery optimization will stop certain apps from running to conserve the battery. If your phone battery is running low charge the phone before starting this process to avoid battery optimization interfering with this process.