From 1 May 2013, in circumstances where all of the University of Limerick's internal procedures have been exhausted and where a complainant is still dissatisfied, a complaint may be made to either the:

• Office of the Ombudsman (where complainant is 18 or over)
• Office of the Ombudsman for Children (where complainant is under 18 years of age/where complaint is being made by an adult on their behalf)

The Office of the Ombudsman/Ombudsman for Children can investigate complaints* about our administrative actions/procedures as well as associated alleged delays or inaction. These Offices provide an impartial, independant and free complaints handling service.

Contact Details:

Office of the Ombudsman
6 Earlsfort Terrace
Dublin 2
T: 1830 22 30 30 (lo-call) / 01 639 5600
E: complaints@ombudsman.ie

Office of the Ombudsman for Children
Millenium House
52-56 Great Strand Street
Dublin 1
T: 1800 20 20 40 (freephone)

E: oco@oco.ie

W: www.oco.ie

* Certain categories of complaint are excluded from examination by the Ombudsman/Ombudsman for Children (as relevant) and these include where the complaint:

• Relates to an action which took place prior to 1 May 2013
• Is made more than 12 months after the action occurred or when the complainant became aware of the action
• Has been considered internally by the University and where the internal procedures in place include an external review/appeal layer
• Relates to recruitments/appointments or related terms and conditions (including pensions and benefits)
• May be considered by the Pensions Ombudsman
• Is the subject of civil legal proceedings
• Where the complainant has a statutory right to have the subject matter of the complaint considered by a court by way of appeal, reference or review.