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Counselling Service

‘The right service delivered by the right people in the right place at the right time’

Welcome to Éist Student Counselling and Wellbeing. This website provides information on what we do, how to access the service and also includes information on various issues that can affect students and the support services available in UL and Limerick.  Please feel free to browse our self-help leaflets located in the tabs on the left-hand side of the page. Further information about times of drop-in, and other resources are also available in the left and right-hand tabs. 

If you have any questions about how to book an appointment, what happens in counselling etc., please refer to our FAQ guide.


UL Éist - Student Counselling and Wellbeing Service is a free and confidential service which is available to all registered UL students. We run a stepped-care model of service which provides low-medium level support within a high-demand environment, tailoring support to the individual. The stepped-care model works by providing the least intensive, yet effective, intervention appropriate to the presenting needs of each individual. Students with high level, intensive needs, chronic difficulties, or entrenched problems can be referred to specialist support services, as determined by their presentation.

A student’s relationship with UL Éist begins with the drop-in service. Here they meet an Assistant Psychologist (AP) for 15-20 minutes. Drop-in runs twice daily (10am - 11am & 2pm - 3pm) and students do not need to make an appointment prior to attending. Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in. Drop-in permits students the space to express their concerns and emotions. The APs and Clinical Psychologists then work to formulate a support plan, placing the student at the appropriate ‘step’ for their presenting issues and needs within the stepped-care model.

Step 1

Students may be offered up to four one-to-one cognitive-behavioural support sessions with an AP, giving them a space to work on coping skills and changing of thought processes related to their presentation/concerns. The one-to-one nature of the sessions allows for tailoring of support to the student’s individual needs. The service also provides on-line wellbeing and mental health advice and information. 

Step 2

Students who may not be suitable for cognitive-behavioural support or who prefer to explore their difficulties are placed at step 2 of the model. Here students are offered up to six sessions of talk therapy with one of the counsellors.

Step 3

In some circumstances, following review and discussion with the Head of Counselling, the student may be offered further sessions. Step 3 comprises of 1-6 additional sessions and a subsequent review. 

Step 4

Should the student require further support they may be directed to a specialist service (e.g. community mental health, rape crisis, drug and alcohol services). In some cases referral to specialist services may be decided at drop-in and in consultation with the Head of Service.

The service is staffed by qualified and experienced Clinical Psychologists, Student Counsellors, Intern/Trainee Psychotherapists, and Assistant Psychologists. Together they provided an extensive array of skill, expertise, and knowledge, equipping them to work with a wide range of personal issues.

Stepped Care Model

                           UL Éist hosts:

“Grad Chats”: The Postgraduate Student Support Group

*Are you feeling confused or overwhelmed about being a Postgraduate student in UL?*

*Would you like to connect more with Postgraduate peers?*

‘Grad chats’ are drop in support sessions specifically for postgraduate students (PHDs, Professional Doctorates, Masters, H.Dips). These sessions are aimed at supporting students around their post-graduate experiences, depending on the issues brought by and decided upon by you. These might include supervisor relationships, managing work-life balance, coping with stress, managing deadlines, etc. It is also an opportunity to meet other post-graduates with similar issues.

Group format: Open, semi-structured and participatory

Referral pathway: Self-referral and signposted

Time: Thursdays at 5pm-6pm

Dates: Commencing week 6, Semester 1. Weekly sessions (depending upon demand).

Facilitated by: Carmel McMahon, Psychotherapist, UL Éist Student Counselling Service.

Venue: Room CM 074 (UL Counselling Waiting Room). This venue may change, depending upon numbers.

Wheelchair access: Yes. Lift is just down the hall.

Intended outcomes:

  • To have opportunity to share postgrad experiences with others
  • To explore supervisor relationships and how best to manage these
  • To learn the importance of self-care as a postgraduate student
  • To learn relaxation and anxiety management techniques to improve coping skills

First Seven Weeks of UL have made a short video on how to find the counselling service, which can be found here

Contact Number: 061-202327

Email: for queries/information related to appointments or I-Grades

Email: for specific queries not related to appointments or I-Grades

Location: CM-073 (Opposite the Student Health Centre)

Follow our Facebook page , Instagram and Twitter for regular updates!


Download Copy of Crisis and Helpline Numbers

Emergency services (Gardaí, Ambulance, Fire Service): 999 or 112

Shannon Doc: 1850 212 999 

Mental Health Crisis Intervention Service Limerick: 061-301111/ Clare: 065-6863208/ North Tipperary: 086-8306663

ADAPT Domestic Abuse Services: 1800 200 504 (24/7)/ Email: Website: 

Al-Anon, strength and hope for families and friends of problem drinkers: 01-8732699 (10am to 10pm daily)/ Email: Website: 

Alcoholics Anonymous Ireland: 01-8420700/ Email: Website: 

AMEN, support and practical assistance to male victims of domestic abuse: 046-9023718 (9am-5pm, Mon-Fri)/ Email: Website: 

AWARE, a national support helpline for issues relating to mood disorders: 1800 80 48 48 (10am to 10pm daily)/ Website:

Bodywhys, The Eating Disorders Association of Ireland: 1890 20 04 44 (2hrs daily) Email: Website: 

Jigsaw Limerick, free support for young people age 12-25. (061) 974 510,

GOSHH (Gender, Orientation, Sexual Health, HIV): 061-316661 (Mon 2.15pm–5pm, Tues-Fri 9.30am– 5pm)/ Email: Website: 

GROW, Community Mental Health: 1890 474 474 Email: Website: 

HSE Drugs and Alcohol Helpline: 1800 459 459  (9:30am – 5:30pm Mon-Fri)/ Email:

Limerick Social Services Counselling Service (Low cost counselling). 061 314111,

Pieta House, for suicidality and self-harm: 1800 247 247 (24/7)/ Email:  Website:

Rape Crisis Midwest: 1800 311 511/ Email: Website:

Samaritans, confidential listening service: 116 123 (24/7)/ E-mail: Website: For 24 hour confidential text support text to 087-2609090

Important Information

Please note, UL Éist do not:

- Provide certificates for attendance

- Extend assignment deadlines

- Give interviews for coursework


To access the counselling service, you need to come to drop-in first. There is no need to make an appointment for drop-in, simply call in during our drop-in hours.

During term-time

Drop In: 10-11a.m. & 2-3p.m. daily 

Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in.  You will be asked to fill in some demographic details and a baseline screening questionnaire on an Ipad. You will then meet with an Assistant Psychologist for 10-15mins. Occasionally, drop-in gets very busy. It is possible that not everyone will be seen within the drop-in hour. Should this happen, you are welcome to return at the next drop-in time.

Find Us: CM073, Main Building

Contact No: 061-202327

Ger Hanley - Monday 5-7pm Email: 

IGrade Applications