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About Us

UL Éist - Student Counselling and Wellbeing Service is a free and confidential service which is available to all registered UL students. We run a stepped-care model of service which provides low-medium level support within a high-demand environment, tailoring support to the individual. The stepped-care model works by providing the least intensive, yet effective, intervention appropriate to the presenting needs of each individual. Students with high level, intensive needs, chronic difficulties, or entrenched problems can be referred to specialist support services, as determined by their presentation.

A student’s relationship with UL Éist begins with the drop-in service. Here they meet an Assistant Psychologist (AP) for 15-20 minutes. Drop-in runs twice daily (10am - 11am & 2pm - 3pm) and students do not need to make an appointment prior to attending. Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in. Drop-in permits students the space to express their concerns and emotions. The APs and Clinical Psychologists then work to formulate a support plan, placing the student at the appropriate ‘step’ for their presenting issues and needs within the stepped-care model.


Step 1
Students may be offered up to four one-to-one cognitive-behavioural support sessions with an AP, giving them a space to work on coping skills and changing of thought processes related to their presentation/concerns. The one-to-one nature of the sessions allows for tailoring of support to the student’s individual needs. The service also provides on-line wellbeing and mental health advice and information. 

Step 2
Students who may not be suitable for cognitive-behavioural support or who prefer to explore their difficulties are placed at step 2 of the model. Here students are offered up to six sessions of talk therapy with one of the counsellors.

Step 3
In some circumstances, following review and discussion with the Head of Counselling, the student may be offered further sessions. Step 3 comprises of 1-6 additional sessions and a subsequent review. 

Step 4
Should the student require further support they may be directed to a specialist service (e.g. community mental health, rape crisis, drug and alcohol services). In some cases referral to specialist services may be decided at drop-in and in consultation with the Head of Service.

The service is staffed by qualified and experienced Clinical Psychologists, Student Counsellors, Intern/Trainee Psychotherapists, and Assistant Psychologists. Together they provided an extensive array of skill, expertise, and knowledge, equipping them to work with a wide range of personal issues.

Stepped Care Model


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