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TOPdesk Implementation

Project Name - TOPdesk Implementation – Academic Registry

What is the Project About?
The objective of this project is to implement TOPdesk (UL’s ticketing solution) into the Academic Registry Division. The solution, which is widely used in ITD, will help the Academic Registry area to manage their services. It will enable them to track and record all issues and queries logged by our Students, which will drive efficiencies within the service for both Students and Staff.

What does it mean for our Students?
The solution will deliver a seamless and enhanced experience for our Students. Student’s now have the ability to log their own support call using Student Hub Online which is the TOPdesk self-service portal. Student Hub Online will also allow the Student to view and update their existing calls, while they will also have the capability of viewing FAQs & Knowledge items. Student calls can also be assigned between Academic Registry and ITD which will also deliver a better experience for our Students.

Status
The overall project is almost complete, it is about to enter the Close Phase, status Green.

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