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Information Technology Division

Log a Call

What are the opening hours of the ITSS Service Desk?

During the academic year, the ITSS Service Desk is open from 9am to 9pm Monday to Friday, and between 10am and 2pm on Saturdays. The extended opening hours commence on Monday, 28th September 2020. During the summer, the opening hours are 9am to 5pm Monday to Friday.

How do I ‘Log a Call’?

  1. If you know your password, click here and log in to our Call Management System (Log in to the Self-Service Portal). From here you will be able to view information on what IT Services are available at UL, and if required, you can log a call by using the ‘Ask Us’ function or by completing one of the online forms. 
  2. If you have forgotten your password, click here to complete an Online Form to request a new password.
  3. You can send an email to ITSS@ul.ie.

To help with call management, please only submit your query using one channel (Call Management System or Email).