Welcome back. You will have noticed a number of changes around your student email account and Microsoft services (e.g. Email, OneDrive for Business and Teams). These changes were made as a part of the ongoing strategic investment in the University of Limerick IT infrastructure and systems.

Your new student email and Microsoft Services account now resides in the same environment as UL staff. This change was completed over the summer and has many benefits including greater collaboration and information sharing between students and staff (e.g. via Teams, OneDrive for Business etc.) while also allowing for enhanced security features to protect user data to be rolled out at a later date.

Student Email /Email Access

Module Registration

https://ulsites.ul.ie/itd/student-accounts-passwords-security

https://ulsites.ul.ie/itd/student-printing-service

Panopto is a cloud based video platform that facilitates the recording, sharing, editing and management of video content and is the leading video content management system for Higher Education. It is integrated with Sulis and can be accessed from your computer, laptop or mobile device. 

More Information on Panopto available here

Microsoft Office is available for download through Office 365 mail. Instructions and details are in the software section

Hardware

Campus Wifi

Software

Sulis

Sulis is UL's Learning Management Platform, here you will find information and resources related to your assigned modules.  This includes lecture notes, quizzes and other useful resources.  You can log into Sulis using your student ID number and computer account password at https://sulis.ul.ie

• Student records and Module registration - Student records and module registration: All student record queries should be directed to the Academic Registry Student Hub Online. This includes registration, records or transcript queries.
• Software Checkout for Installation - For library queries which include library fees, software checkout such as NVIVO or SPSS should be directed to the library information desk or libinfo@ul.ie
• Other Library Resources - Other queries on aspects of Endnote, eduroam access and library resources can be directed towards the library support desk on the ground floor of the Library
• SULIS Queries - Once a student has registered for a module, it takes 24hrs for this information to be populated to the SULIS platform. Content will be available as long as it is published by individual lecturers. Students should always check with their lecturers that the content is published on SULIS and that the student is added to the module correctly.
• Information Technology Student Services (ITSS) - provide computer account and IT support for students.  Students can raise a support call by following any of the steps below: 
  
  How do I raise a Support Request?
  • Log a call online at www.ul.ie/itss. If your issue is password related - complete the online form, and your password will be reset and issued to you within 24 hours (Monday to Friday). Please only submit this form once.
  • Email your query to ITSS@ul.ie
  • For IT issues arising in ITD labs, students can submit support request and queries through the www.ul.ie/itss