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MS Teams and Voice

Project Name - MS Teams & Desk Phone Integration

What’s the project about?
The University of Limerick are currently using Microsoft Teams for collaboration and the purpose of this project is to integrate the current desk phone system in UL with Microsoft teams. It will provide a soft phone to allow internal & external calls through MS Teams for a limited number of users in response to the COVID-19 remote working environment.

What does it mean for you?
Staff members who have been migrated will have a similar experience as if they were in the office using a desk phone. However, all calls both inbound & outbound will be routed through their laptop via Microsoft teams. This will allow staff to make and receive calls while working from home, or moving between different work area’s while in UL. It maintains all the features that are currently available on your desk phone.

Status
The overall project is now live, status Green.

Sustain

The following is a summary of the key project activities and their status.  

Teams and Voice Activity

Calls