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Student Complaints

Your experience as a student at the University of Limerick (UL) is of paramount importance to us, and we are committed to providing a high-quality experience at all times and in all areas and activities. However, if you ever feel that the quality of academic or service delivery falls short of what may reasonably be expected, the Student Complaints Policy details how best to raise and resolve issues.

The University recognises that, from time to time, students may have legitimate complaints about its provision, facilities, services and staff. We aim to ensure that student complaints are treated seriously and dealt with promptly, fairly and consistently. In addition, to help us improve our services and enhance the student experience, we aim to learn from the outcomes of investigations into complaints.

Complaints you make or concerns you raise will be treated sensitively and professionally.

Full information on the Policy and Process is available in the University of Limerick Student Complaints Policy and Procedures; available here.  Please ensure you read the document in full before beginning the complaint process.

  • To raise a complaint via the Informal Resolution process (see section 7 of the policy) please contact the person outlined in section 7.1 of the aforementioned Policy; this person will differ according to the details of your specific complaint.
  • To make a Formal Complaint (Stage 2 - see section 8 of the policy) please use the Stage 2 form; available here
  • To submit an Appeal against a formal complaint decision (Stage 3 - see section 9 of the policy) please use the Stage 3 form; available here